Answers to Your Most Common Questions

Where do you deliver? How much is delivery?

order cut-off: 7:00 p.m. | orders received after 7:00 p.m. will be dispatched the following morning, 9:00 a.m. onwards.
order for pick up: available from 9:00 a.m. to 7:00 p.m.

📍309 Geronimo, Maybunga Pasig, Metro Manila, Philippines

our feel good customer care team shall contact you once your order is ready for dispatch.

on-demand delivery: available between 9:00 a.m. to 7:00 p.m.

receive your order within 1 to 1.5 hours upon order, depending on location. flat delivery fee of P150.

we deliver to the following locations: Makati, Taguig, Pateros, Pasig, Mandaluyong, San Juan, Manila, Pasay, Paranaque, Quezon City, Muntinlupa, Las Pinas, Antipolo, Cainta, Marikina, Taytay.

please note that we cannot deliver to these areas:

Malabon, Navotas, Payatas, Valenzuela, North Fairview, some parts of Rizal (except Cainta, Taytay, and lower Antipolo)

How do I pay?

Pay easily, quickly, and securely using any of the digital payment methods that we offer.

You can pay using GCash (via Paymongo), Visa or Mastercard, PayPal, or Bank Transfer.

1) Credit Card via Paymongo or Paypal. Pay using Visa or Mastercard, quickly and securely, no account needed. 

2) Bank Transfers: You can also choose to pay offline using BPI or BDO bank transfers.

For Bank Transfers, send your payment to:

BPI: Account Number: 4289-1658-06

Account Name: James Joseph Y Chi

BDO: Account Number: 00-8230-0308-77

Account Name: James Joseph Y Chi

*We do not accept Cash on Delivery (COD). We recommend GCash.

How do I store my soup? How do I reheat my soup?

To Store: Place Soup Pouch in Freezer.

To Heat: Place Soup Pouch in Boiling Water for 10 mins. Cut Pouch open. Add desired garnish. Enjoy!

Do you deliver soup warm or frozen?

Individual Soup Orders: Soup pouch is delivered warm, and is delivered together with a bowl.

Soup & Sandwich Meals: Soup and Sandwich is delivered warm and ready to eat.

Soup Bundles: Soup is delivered frozen, and ready to store in the freezer.

Please follow reheating instructions to enjoy.

Can I make a bulk order?

Yes. We would be happy to accept bulk orders and corporate meals. For special arrangements, please email our customer care team at: getwellsoup@ketosofmanila.com,

We can also offer special inclusions or discounts, depending on the volume order.